Returns & Exchanges

At AYN, we strive to ensure your handheld gaming experience is flawless, offering a 14-day return window for devices in original condition. If your Odin or Loki device arrives with defects or you change your mind, we are here to assist with a streamlined resolution process.

1

Initiate Request

Contact our support team within 14 days of delivery with your order number and a detailed reason for the return.

2

Technical Assessment

For hardware issues, provide photos or video evidence to our technicians to determine if a remote fix or a physical return is required.

3

Secure Packaging

Once approved, pack your device in its original retail box including all accessories and cables to ensure it is not damaged during transit.

4

Refund Processing

After our warehouse inspects the returned unit, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing